About us
Professionalism
Passion
Pertinence
At DFRO, we work according to three core values: professionalism, passion and meticulousness.
We are a well-established call center company with solid experience across industries and task types. This means we don’t just deliver services, we deliver solutions that are thoughtful, targeted and based on real experience.
For us, it’s not just about doing a job, it’s about doing it right. We believe that the best results are created through engagement and ownership, which is why passion is a natural part of everything we do, from sales and meeting booking to working with our customers.
We are quality conscious in everything we do. We only enter into partnerships where we can vouch for both the process and the result. Our employees are carefully selected and matched to each task to ensure the best possible solution every time.
With DFRO, you get a partner who takes responsibility, works in a structured way and delivers high quality every time.
Our history
We have welcomed four new customers starting in January 2026.
2025 was a challenging year where we said goodbye to two customers, including our largest customer who chose to take the job in-house after four years with the same setup with us.
Despite this, we have managed to maintain our level and still have 44 employees. This is due to loyal employees, existing customers who have expanded their cooperation, and the addition of new customers.
2025 was also the year we celebrated the 10th anniversary of the company and the 10th anniversary of five of our employees. An important milestone that demonstrates a strong culture and long-lasting relationships.
Through close dialog and collaboration, we have strengthened the business and created a solid foundation for future growth.
CEO & owner
2024 has been a very positive year for us, where we have again experienced growth and strengthened the company on several fronts. It has been a year of development, collaboration and new opportunities.
One of the major milestones this year was our decision to gather all our employees in one office, where we were previously spread across three offices. This was realized with the opening of our new shared office in El Pinillo. The new office has created a unified framework for employees who do not work from home and has contributed to increased collaboration and a stronger team spirit.
The year has also brought new and valuable relationships with business partners, which have been the main driving force behind the year’s growth. Through close dialog and collaboration with these partners, we have not only strengthened our business, but also laid the foundation for future successes. We have had the pleasure of welcoming several partners to our events, where they, together with our employees and management, have helped create many memorable moments. These events have emphasized the value of strong relationships and shared experiences.
The year ended in festive style with our Christmas party. With high attendance, good spirits and a great team spirit, it was a worthy end to a successful year.
We look forward to 2025 with optimism and thank all our employees and partners for their efforts and contributions to a great year.
Simon Voltzmann
COO & CPO
2023 is coming to an end and after two years of growth, we have had a year where we have focused on consolidation and building an even closer relationship with all our customers. The focus for us is to retain our customers and expand our collaboration – and of course our talented employees.
The average age of our employees remains high at 42.8 years. This gives us a solid breadth of experience that we can continue to use when working with our customers.
In 2024, we are ready for homogeneous and reasonable growth again. As early as January, we will be starting up with several new major customers that we look forward to working with. This also means an expansion of the workforce, and fortunately we already have most of them in place for start-up in early 2024.
Thank you to all our customers – as always, we will do our best to deliver results for you.
Thank you for the past year.
Simon Voltzmann
COO & CPO
2022 has been a fantastic year in many ways, and we expect the same and even more for 2023.
We have opened two new offices and we now employ 46 people across our three offices in Torremolinos, El Pinillo and Fuengirola.
Our customer intake has been great and we have succeeded in retaining and expanding our existing customers and retaining our good employees.
In the fall of 2022, we started a major collaboration with two customers, which we expect to grow by 10-15 full-time positions during 2023.
We have mature and skilled employees with an average age of 40.7 years and industry experience from previous jobs, which strengthens our profile and contributes to larger companies choosing DFRO as a partner.
2021 has been a year of growth. We now employ 34 people at our office in Torremolinos. Our partners in Denmark have expanded on a business level, our customer intake has been great, and we have succeeded in retaining and expanding our existing customers and retaining our good employees.
We have mature and skilled employees with an average age of 45.3 years and industry experience from a variety of jobs, which strengthens our profile and helps larger companies choose DFRO as a partner.
As we look into 2022, we already have 3 new start-up customers at the beginning of the year, where we look forward to helping boost their sales department.
2021 has been a great year in many ways, and we expect the same for 2022.
We enter the year with the same momentum we left 2019 with.
Our partners in Denmark are expanding their business, and so is DFRO.
For the past two years, we have been making excavation agreements for Fibernet Selskaberne as a supplement to their consultants in Denmark – a task we have become very good at, which is why we now have seven employees working on this project alone. We are proud of this.
The Corona crisis is hitting this spring, and for many, this unfortunately means job cuts. But since the phone is our primary work tool, we can fortunately continue to work from home. We have set up 23 home workstations, which means we are still able to deliver 100%.
A year with momentum… 2019 is the year we’ll be taking on many new tasks and expanding our workforce to 20 employees. We’re growing fast, but still at a pace that we can keep up with, with stability and quality in mind.
We take care of our old customers and bring our broad experience to our new customers.
One of our core values is quality, and our goal is not to be the biggest, but to deliver the best possible service to the customers we work with. That’s why all partnerships are carefully considered to ensure a long-lasting and mutually beneficial relationship with future customers.
Our experience is broadening and we are starting to bring in customers through our network within Dansk Erhverv.
We now have a broad group of employees aged 30-70 years, with solid backgrounds from other industries, and we are therefore able to handle different types of tasks. We know each other’s strengths and weaknesses and know that we can deliver for customers.
In 2018, we will be taking on small projects on an ongoing basis, including customer service tasks and market analyses for companies in Denmark. Furthermore, we have established a good and solid collaboration with Røde Kors Erhverv, which we still have today.
In 2017, we will have the opportunity to move to a large space in the center of Torremolinos.
We now employ 12 people and have taken on new projects at the end of 2016.
We have slowly started to move into other segments and are continuously testing small niche projects where we expand our competencies from previously only covering pension & insurance to now also covering more segments, such as invoice acquisitions, leasing projects and other tasks within the financial industry.
After a stable and cautious start in 2015 with four employees, DFRO developed in 2016 when we hired a handful of new employees to handle our new task for Skandia Pension.
2016 was a year of development in insurance and pension products for small and large businesses.
We have always had quality in mind, which is why DFRO is built with quality as a core value. We know from experience that the greatest value for our customers is not created by the number but by the return on the meetings we book.
DFRO Callcenter was founded by Martin Voltzmann and Kim Kærgård in 2015.
Martin and Kim have an insurance agency in Denmark with backgrounds in banking, pension consulting and commercial insurance, respectively.
DFRO stands for “Dansk Forsikring Ressource Optimering” (Danish Insurance Resource Optimization), as the company originates from optimizing resources for Købstædernes Forsikring in Denmark.
Both owners have many years of experience in meetings in the financial sector and have built up a solid understanding of how to create great conversations on the phone. Their years in the industry mean they know that the difference between success and failure often lies in the employee’s knowledge of the topic they are calling about.
Are you interested in getting to know us better?
If you have questions about a specific task or want to hear more about how a call center specializing in your particular industry can take your bottom line to new heights, contact us for a non-binding meeting. We have employees in Denmark who can visit your company and tell you more about the benefits of using DFRO as a business partner.
